The Equality Act states that all service providers must make reasonable adjustments to ensure that all customers - no matter what their disability - have equal access to services.
As exhibitors you are service providers –and the Equality Act therefore applies to you.
If a stock display is mounted above ground level on your stand, a ramp should be built into the stand or a portable ramp made available to allow equal access for disabled visitors. If this is not possible - and at times a ramp may not be possible, if for example, it protrudes into a gangway and causes a health and safety hazard, then a directional sign to a serving point should be created to ensure visitors with disabilities can have equal access to what is on offer. The gradient of the ramp should be no greater than 1:12.
Wheelchair users arm reach is between 650mm and 1060mm, please ensure that staff are trained to help customers to reach products, and please provide signage that reinforces the message that you are 'here to help'.
For further advice about The Equality Act, access equipment and simple solutions, call ACAS on 0300 123 1100.